All dresses made by hand work, although we can be careful, there might be some small problems which we can’t be totally avoided. So please kindly confirm that the size you chose from our website should be the same as your actual size. But take it easy, if there are our problems to make dresses wrong size, color, style, you will get payment back!
For custom order(Color not as picture shown or Custom Size), sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
For standard size dress, if it's our fault (we make wrong size or color which is not the same as you ordered), we can accept return, but shipping cost can't be returned, because it has been used. But if you just don' t like this color or the size you chose is not fitted, sorry we can' t accept returning, as we will send the confirm email to you before making the dress, please carefully confirm those information.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress Which made by US- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days after you receive goods, we can't accept return of goods more than 20 days.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment.
We will try to avoid mistake, we know each dress is so important for each girl, since all dresses made by handwork, there might be mistake, but if it is our problems, we will pay all the loss.
-Unpaid order will not be processed. If you do not need it, please simply ignore it.
-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.
-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.