BohoProm has a good knowledge of shipping routes and chooses the convenient shipping path which makes the delivery faster. Considering the far shipping, BohoProm has professional personnel taking good care of the dress and packs every piece of the dress quite well. We offer shipping way :TNT,DHL,UPS ,Fedex is the fastest method and our store choose ems as default.
Before your order is shipped, BohoProm has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Processing Time + Shipping Time
The process time is 12-15 days for Wedding Party & Special Occasion Dresses, and 15-18 days for Wedding Dresses.
Shipping Time & Cost
It takes about 3-5 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT,Fedex, etc) standard and the shipping method you have chosen.
We also supply rush order service,please choose rush order shipping if you need your dress sooner when you checkout.The delivery time is within 12-15 days.
All dresses made by hand work, although we can be careful, there might be some small problems which we can’t be totally avoided. So please kindly confirm that the size you chose from our website should be the same as your actual size. But take it easy, if there are our problems to make dresses wrong size, color, style, you will get payment back!
For standard order (size chose from size chart or color is different from our website), if we make wrong size or color which is not the same as you ordered, it can be returned; If everything is ok, sorry that the dress will not be sent back, because the dress is also only made for you.
For custom order(Color not as picture shown or Custom Size), sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
For size error: Generally, it will have about 2 cm errors when measure the dress, and it is acceptable because different people has different measure methods.
Please kindly check the confirm email that sent from us after placing an order. It is really important.
The small size and plus size can't be returned.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress Which made by US- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days after you receive goods, we can't accept return of goods more than 20 days.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
We put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment.
We will try to avoid mistake, we know each dress is so important for each girl, since all dresses made by handwork, there might be mistake, but if it is our problems, we will pay all the loss.
Sorry that we don't accept trial order. If you ordered 2 or more dresses and just want to choose one, it is trial order and this can't be returned.
If you want to change size or color, please kindly contact us within 24 hour, the dress can be changed for free. If it's more than 24 hour, it will have extra cost.
-Unpaid order will not be processed. If you do not need it, please simply ignore it.
-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.
-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.